Technical Support

Technical Support

 

 

 

Click here for solutions not listed here
  1. What to do if you are having trouble?
  2. Check your computer system.
  3. Is my VNI Software running?
  4. Technical problems during installing/running VNI Softwares
  5. Error "Data Execution Prevention"
  6. Windows XP 16-bit MS-DOS Subsystem error
  7. Windows XP + Service Pack 2 error
  8. Configure MS Word to always use VNI font
  9. Configure MS Works to always use VNI font
  10. Cannot use VNI Fonts after install new VNI Fonts
  11. Problem with installing VNIXP or TanViet Unicode
  12. VNIXP or TanViet Unicode toolbar disappears when you try to run it
  13. No VNI menu in Microsoft Word
  14. No VNI menu in Microsoft Word, only Acrobat
  15. No VNI menu in Microsoft Word, Acrobat won't go away
  16. No VNI menu in Microsoft Word 2007 or later
  17. Quick access to VNI menu in Microsoft Word 2007
  18. Cannot type Vietnamse accents
  19. How to type ANY Vietnamese using VNI Software
  20. There are spaces inside the words in Microsoft Word 2003
  21. There are spaces inside the words in Microsoft Word 2007
  22. VNI Softwares and McAfee Firewall
  23. VNI Softwares and McAfee Total Protection 2007
  24. VNI Softwares and Sygate Firewall
  25. VNI Softwares and Norton Firewall 2004
  26. VNI Softwares and Norton Internet Security 2007
  27. VNI Softwares and Trend Micro Internet Security 2006
  28. VNI Softwares and Trend Micro Internet Security 2007
  29. VNI Softwares and Zone Alarm firewall
  30. Windows XP Service Pack 2 and Intel chips
  31. Spell check in any applications
  32. Convert Vietnamese Text in MS Word
  33. Copy/Paste Convert Vietnamese Text in any applications
  34. Convert Vietnamese Text in any applications
  35. Can't run VNI softwares
  36. Install VNI softwares on computers without floppy drives
  37. Your Windows XP system is automatically restarted after log-in to the Internet...
  38. Let's Lean Vietnamese Level 2 cannot see Vietnamese correctly in Compose Word section
  39. VNI XP Problems with "VNI XP & DICTIONARY COLLECTION"
  40. Copy Paste Problems with CONVERTING Unicode in BBC Web Pages
  41. Installing Problems with INSTALL and REINSTALL VNI Software
  42. Installing Problems with UNINSTALL VNI software
  43. keyboard How to TYPE Vietnamese using VNI method
  44. Copy Paste How to CONVERT documents using VNI Software
  45. Email How to EMAIL in Vietnamese using Unicode
  46. Unicode How to USE and APPLY Unicode with INTERNET applications
  47. unicode How to USE Unicode Keyboard from VNI Dial-Up Service
  48. XP "HOW TO.." - Frequent asked questions with VNI PRODUCTS
  49. TV Unicode "HOW TO.." - Frequent asked questions with VNI TAN VIET XP products
  50. CnL "HOW TO.." - Frequent asked questions with CLICK & LEARN product
  51. XP "HOW TO.." - Frequent asked questions with TALKING DICTIONARY programs
  52. LWYW "HOW TO.." - Frequent asked questions with LEARN WHILE YOU WORK (LWYW) program
  53. Ond Do "HOW TO.." - Frequent asked questions with ONG DO VAN SU LICH (LICH ONG DO)
  54. WE "HOW TO.." - Frequent asked questions with WEB EYE program
  55. Options Problem with THAY CO program
  56. Encoding Frequent asked questions about Internet Browser and Outlook Express
  57. Fonts Displaying Vietnamese font with Windows and Mac Applications
  58. Technical Other Technical Supports
  59. Remote help

 

LASTEST PROBLEMS
  1. When I double click on VNI Editor with AutoAccent, an error displays "The item "VNIAutoAccent.exe" that this shortcut refers to has been changed or moved, so this shortcut is no longer work properly."
    Solution: Click here to download the latest VNIAutoAccent.exe and save into the folder C:\VNI
  2. When highlight a word and click on the middle of VNI Dai Tu Dien for Windows 7, there is no translation of that word. (this only apply for version VNI Dai Tu Dien for Windows 7)
    Solution: Click here to download this file VNIDC.exe and save into the folder C:\VNI and overwrite the existing file.
  3. There are spaces between letters when typing in InDesign.
    Solution:
    Click on menu Edit->Preferences->Type and turn off the check mark of Adjust Spacing Automatically When Cutting and Pasting Words. Click here to view that screen
  4. Cannot lower the volume for the music in software Let's Learn Vietnamese Level 1 and Level 2
    Solution:
    If you are using Windows XP, go to setup, click Advance button and adjust volume for the MIDI or Sequences. If not success, please follow the instructions below for Windows Vista and 7.
    If you are using Windows Vista or 7, you can only correct music volume file and run to adjust music to a very low level.
    For Let's Learn Vietnamese - Level 1: Click here to download this file and run
    For Let's Learn Vietnamese - Level 2: Click here to download this file and run
  5. Some when typing, some Vietnamese words are changed into English words in MS Word
    Solution:
    In MS Word 2007, click Office button->Word Options. In MS Word 2010, click menu File-> Options
    Click menu Proofing->Click "AutoCorrect Options" button. Turn off check mark "Replace text as you type" and click OK.
  6. There are spaces while typing Vietnamese in MS Word 2010 and MS Word 2007
    Solution:
    In MS Word 2007, click Office button->Word Options. In MS Word 2010, click menu File-> Options
    Click menu Advanced, click "Settings" button next to the check mark "Use smart cut and paste" right above "Show document content" session. Then turn off check mark "Adjust sentence and word spacing automatically" and click OK

 

If you have other technical question(s),
for quick responds, please contact VNI Technical Support at: (714) 537-8088.

Or to email technical questions about VNI products, you should have following registered information to verify:

  1. Your Name
  2. Your Address, City, Zipcode
  3. Your email and Phone 

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NOTE: Solutions provided here are based on results from VNI's lab. Your solutions may vary.

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